Help

What is the A.S.P.E.N. Self-Assessment Program?

What modules does the A.S.P.E.N. Self-Assessment Program offer?

Who can register for the A.S.P.E.N. Self-Assessment Program?

How do the A.S.P.E.N. Self-Assessment Modules and Practice Test work?

Do I have to pay to create an account?

How much does it cost to register for the modules?

How much does the Practice Test cost?

What forms of payment does A.S.P.E.N. accept?

Do you keep my credit card information on file?

How do I cancel my module registration?

What is A.S.P.E.N.'s refund policy?

I am an A.S.P.E.N. member, why am I not getting the discount when I register for more modules?

Is online account creation, login, and payment secure?

How do I Create an Account and Register?

What is the pricing if I wish to purchase multiple registrations for my organization?

How do I register multiple users for my organization?

I am trying to create an account but it keeps telling me my email address is already in use.

I am an A.S.P.E.N. member, but each time I enter my member number it says it cannot be found?

What is my username?

What if I don't remember what email address I used?

What if my email address has changed?

I forgot my password, what do I do?

What if I forgot my password and I no longer have access to the email account on file?

How do I update my user information?

I created a User Account but when I logged in, no modules where showing up?

Why can't I re-register for a module?

What is your Privacy Policy?

What are your Terms of Use?

Why can't I access the Syllabus or Post-Assessment?

Why can't I access the Flash Cards or Review Assessment?

What are the requirements to receive CE credit?

What score do I need on my Post-Assessment to receive CE credit for the module?

I didn't get 60% on my Post-Assessment. Now what?

Can I retake a module for CE credit again?

How can I check my module scores?

How do I get my certificate once I have completed a module?

I never received my passing letter & certificate or I lost my passing letter & certificate. How can I get another copy?

How long do I have access to the modules?

What are the computer requirements to access the A.S.P.E.N. Self-Assessment Modules?

How do I refresh a page/clear my cache?

Why is my progress not tracking correctly?

Why do I experience times when the information comes in slowly?

I have used the modules at work and at home. At work, everything looks great but at home the graphics look strange. Why is there a difference?

I got a message saying there was a JavaScript error. What does that mean?

I use America Online (AOL). Why does the module stall and not allow me to continue forward or visit previously viewed pages?

I use America Online (AOL). Why do some of the graphic images look blurred or distorted?

Why haven't I gotten any emails? How can I white list your email so I will receive them?


Course material © American Society for Parenteral & Enteral Nutrition and TheAcademy.com
Course presentation © TheAcademy.com
The American Society for Parenteral & Enteral Nutrition Educational Services is an Online Campus of Digital Tangents

For course information and registration questions, please contact: Phone: 301-587-6315 • Email: A.S.P.E.N.

For website technical assistance, please contact: Phone: 210-816-0077 • Email:Website Support

Copyright © Digital Tangents All Rights Reserved.