Help

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If something is not appearing correctly on your screen, sometimes refreshing the page or clearing your cache will rectify the situation.

Refreshing your Page:
At the top left of the brower window you will see some icons. Back, Forward, Home, Refresh, etc. Click the Refresh icon to refresh your page. You can also right click in the middle of your screen and you should see a Refresh option listed on the window that pops up. Clicking on this Refresh option will also refresh your screen.

Clearing Your Cache*:

Internet Explorer (IE)

1. Go to Tools/Internet Options.
2. In the middle Temporary Internet Files section, find the button that says Delete Files...
3. Click this button to clear your cache. Clearing your cache could take up to a few minutes based on how often you clear your cache.
4. Once it is done, click OK.

Netscape

1. Go to Tools/Options.
2. Click on the Clear button next to Cache. Clearing your cache could take up to a few minutes based on how often you clear your cache.
3. Once it is done, click OK.

Firefox

1. Go to Tools/Options.
2. Click the Clear Cache Now button. Clearing your cache could take up to a few minutes based on how often you clear your cache.
3. Once it is done, click OK.

Opera

1. Go to Tools/Preferences.
2. Click on the Advanced tab.
3. Select History from the left side menu.
4. Click the Empty now button next to Disk cache. Clearing your cache could take up to a few minutes based on how often you clear your cache.
5. Once it is done, click OK.

MAC OS X - Firefox

1. Firefox/Preferences/Privacy/ Under Private Date click the Clear Now... button.

MAC OS X - Opera

1. Opera/Preferences/Advanced Tab/History/ Next to Disk cache click the Empty now button.

MAC OS X - Safari

1. Safari/Empty Cache/Click Empty.

*Cache: In order to help load web sites faster on your computer, once you visit a page on the internet, your computer will save a copy. This copy, saved on your computer, is called a Cached copy. If you visit this page again, your computer will load the Cache copy onto you screen which is much faster then redownloading a new copy. Most of the time this is just fine, but problems can occur if the page has been updated since it was stored on your computer. This causes you to view an older, out-of-date copy. Clearing your cache will force your computer to download a new copy of the page your are trying to view and insure you are viewing the latest information.

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